With these well-suited support ticket solutions designed for WooCommerce, you’re going to be able to keep your customers happy and coming back again and again.
There are many customer service systems within this category and we’ve selected the absolute best for this round-up. These plugins will change your company if you’re still utilizing simple contact form or email address for assistance.
Viewing your clients’ full purchase history will be easy thanks to the plugin mentioned below. These products will provide you the ability to create a knowledge-base and implement live chat to your site.
Support Ticket WordPress Plugins
With the new support system, both you and your customers will benefit. The result of installing some of these plugins is the inclusion of a ticket system into your site and letting you respond to client inquiries via the WordPress admin. Other plugins sync an external dashboard with client order data.
You may see order data while giving assistance since all plugins mentioned here have integrations with WooCommerce.
Okay, here we go, the following are my top WooCommerce support ticket plugins for amazing WordPress based websites.
If you have used WSDesk, you will know how easy it is to implement a complete custom support system for WordPress. To install and begin using the application, just follow the setup procedure. The full complement of your support personnel is always free because you’re in control of maintaining your support platform. It also applies to tickets. With WSDesk, your clients may submit as many items as they like. Not only can you assign agents, statuses (unresolved, pending, resolved), but you can assign agents, statuses (unsolved, pending, resolved), and tags to keep your tickets organized. WSDesk keeps all of your customer and support data on your site, so you have control over your customer data.
Additionally, WSDesk has built-in features to make customer assistance simpler. When it comes to creating settings for email alerts, establishing a schedule for ticket closure, department assignment, and others, there are a number of options available. When training your salespeople, include prepared answers. Use agent ratings and ticket reports to have a team checkup. Another way to set up a recurring task is to utilize IMAP or Google OAuth to automatically generate tickets for emails that have not been viewed. That’s wonderful, isn’t it?
Another notable feature of this plugin is the ability to integrate with other plugin frameworks like WooCommerce, EDD, Contact Form 7, Gravity Forms, and WPML. Along with easy XML backups, premium SMS alerts, and many customizations, we provide these premium services:
WooCommerce Support Ticket System
It is always a good idea to have an alternative like WooCommerce Support Ticket System plugin. While some other plugins here have more sophisticated features, it offers several benefits and a cheaper price.
The WordPress plugin that brings a full-fledged support system into your dashboard. When you know that everything is taken care of for you, you never have to leave the admin interface. Additionally, it makes it simple for customers to save their purchase information.
The functionality is very basic, but the customizing possibilities are surprisingly many. Customers will have a ticket discussion that looks like an email by opening the ticket on the site. You may set up email alerts to make sure your visitors know you’ve replied to their comment, and they can return to your site to respond.
Zendesk Support for WooCommerce
Many customers have been using Zendesk as a customer support platform for a long time. To adapt with the times, they’ve maintained their software up-to-date and kept it up-to-date with customer support. You receive everything you need to provide an exceptional customer experience, including live chat, email tickets, and self-service knowledge bases with Zendesk.
To get full data parity between Zendesk and WooCommerce, you need use the Zendesk Support for WooCommerce plugin. You have the ability to see customers’ orders while you’re helping them. It’s very helpful for them when it comes to their order.
To be sure that you’ve chosen the appropriate ticketing system for your eCommerce company, you should look into Zendesk before purchasing this plugin.
KnowledgeBase and Help Desk
Reducing all the time you spend providing customer assistance may interest you. Perhaps you would like to provide your visitors a more passive approach to assistance. You want to minimize the number of emails and phone calls received from customers.
This lets you build customer care centers, wiki pages, FAQs, and many more features all at once.
With over 75 premium packages, Drag-and-Drop Post Reordering, Live Search, Breadcrumbs, Multiple Page Layouts, Voting, Custom Link Colors, Multi-Lingual Support, and More, the Knowledge Base is brought to you by PressApps, an elite author, and ships with amazing features such as drag-and-drop post reordering, live search, breadcrumbs, multiple page layouts, voting system, shortcodes, responsive design, custom link colors, multi-lingual support, and so much more.
While this support ticket plugin was not built for WooCommerce specifically, it is completely integrated with all eCommerce plugins. That means that if your eCommerce cart of choice is something like Cart66, Easy Digital Downloads, Sellfy, 3D Cart or something else entirely, you’re still covered.
This plugin is a fantastic choice for website administrators who want to include a help desk on their site. Customers will start a new ticket on your website by filling out a form on your website, and you can handle issues in the admin dashboard.
FAST has a better look than the WooCommerce Support Ticket System plugin, but it is easier to use because of the way the options are organized. As far as integration goes, FAST doesn’t compare to WooCommerce’s, and the price is a little more, but the end result is that it is highly recommended for most eCommerce sites owing to the unique style and the fact that it integrates with WordPress.
RichPanel is an eCommerce customer care and CRM software designed to streamline client interactions. It is hands down the most thorough and user-friendly WooCommerce support system.
Richpanel enables you to provide consumers with a support system similar to what Amazon customers have. Richpanel empowers your users to build a knowledge base that answers frequently asked questions in an easy-to-use interface. Live chat and conventional support requests are included. Customers are provided with a birds-eye perspective of their discussion via support rep dashboards.
Also, clients may create an account on Richpanel’s site where they can automatically handle returns, monitor their purchases, and much more.
RichPanel has a high price tag, yet it offers premium functionality in a single package.
If you are looking for a simple and user-friendly help desk and knowledge base support tool plugin for WordPress, you’ve come to the right place. It’s a win for you.
It’s possible to build and modify as many ticket submission forms as you need using this excellent application. This is also the greatest part: You will be able to access the ticket system through email by using the Email Support extension. Your clients can easily submit a ticket, and even if they do not have an account on your website, they can still access and handle the problem. Keeping your customers satisfied and worry-free is everyone’s responsibility.
Is there still not enough? Private ticket remarks may be created, and the ticket status can be defined as “New,” “Open,” “On Hold,” and “Closed.” To be organized is very critical and this plugin manages it quite well, I’d say.
Not only will you be able to write Knowledge Base articles to help customers with particular problems, but you will also be able to produce Knowledge Base articles to help customers by providing them with additional knowledge about a certain subject. You may limit Knowledge Base articles that are to be seen only by logged in users. It’s all up to you! When you look at the permissions, you’ll notice that KB Support lets you manage your tickets and Knowledge Base articles.
There are a lot of great add-ons to choose from. To provide another example, Zapier helps you integrate your favorite applications, like Slack or Mailchimp, into your workflows, giving you the ability to automate processes. The best thing about KB Support, it’s available free from WordPress.org.
The last option here is similar to FAST in that it is designed for all WordPress websites and includes WooCommerce connection. So, again, it doesn’t matter which cart you prefer, even some of the deeper cuts that not a lot of websites tend to use. But hey, if you like it, that’s all that matters, right? Some of those carts include WordPress eCommerce, X-Cart, PinnacleCart and some others.
TotalDesk was created to be a one-stop shop for all of your customer support needs. There is a ticketing system, but there is also much more. TotalDesk also allows you to integrate live chat, a knowledge base, and email alerts into your web presence.
In addition, the TotalDesk plugin has a reporting tool that allows you to keep track of the performance and success rate of your customer support team.